The world is not the place where is enough to only be capable of doing a certain job and have employees who will listen to everything that is ordered without a complaint, anymore. Over the last couple of decades world organisations have realized that their business will not last without quality management, adjusting to the needs of clients and buyer and primerily without efficient workers. Human resources management is becoming more complexed and it demands a lot more than it did before. Employees need to feel safe and free in the organisation. Without that, it can not be expected of them to want to stay in their workplace and build their career in the organisation. Because of that many programs and systems of support are introduced which ensure that the employees have faster and better development in the changing environment that is present in today`s world, especially in the business one. With that come the concepts of mentoring and coaching which are becoming more important as years go by. This work deals with the approach which is expected of mentors and coaches to have so they can introduce the company to the new employees as well help them with resolving problems at work and also give them private support, if needed. All of that is also shown on the example of trade enterprises IKEA and Lidl. In addition, it is shown how the people who do the mentoring and coaching go through different stages of education to be capable and ready to even give that kind of support and professional guidance. With various development programs for the employees, a lot of competencies are aquired which help the organisation in developing better comparative advantages in front of the competition which is getting rougher by the day. It is also very demanding considering adjustment to the needs of the needs of clients and to those who are taking part in the company`s business and development as a comunity.