Title Moć u marketinškom kanalu usluga
Title (english) Power in a Marketing Channel for Services
Author Antonia Vlašić
Mentor Marija Dragičević Ćurković (mentor)
Committee member Ivona Vrdoljak Raguž (predsjednik povjerenstva)
Committee member Marija Martinović (član povjerenstva)
Granter University of Dubrovnik (Faculty of Economics and Business) Dubrovnik
Defense date and country 2021-09-28, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Marketing je proces planiranja i provođenja stvaranja ideja, proizvoda i usluga, određivanja njihovih cijena, promocije i distribucije kako bi se obnovila razmjena koja zadovoljava ciljeve pojedinca i organizacije“ (Previšić i Ozretić Došen, 2004, str.8) Distribucija je bitan element marketinškog miksa na koji treba posebno obratiti pažnju prilikom donošenja odluka o svojim marketinškim kanalima i partnerima.
U diplomskom radu razmatra se tematika moći u marketinškom kanala usluga. Polazi se od pitanja što je zapravo marketing i marketinški miks. Nadalje definira se pojam usluga, identificiraju se marketinški kanali i osnove moći koje tvrtka može imati. Naglasak se stavlja na mogućnosti primjene različitih marketinških kanala i specifičnosti koje se pojavljuju kod usluga, objašnjava se pet osnovnih moći i kakav utjecaj imaju na cjelokupno poslovanje
Da bi se utvrdila moć marketinških kanala provedeno je istraživanje na poduzeću koje se nalazi u uslužnom sektoru. Kroz primjer turističke agencije Direct Booker, odnosno kroz provedeno detaljno istraživanje i intervju sa zaposlenima, doneseni su osnovni zaključci.
Postoje razne moći, ali se u diplomskom radu polazi od njih pet osnovnih: moći kažnjavanja, moći nagrađivanja, atraktivne moći, legitimne moći i ekspertne moći.
Na temelju odgovora zaposlenika vidljivo je da su u tvrtki zastupljene sve prethodno navedene moći, svaka od njih ima veliku važnost i bitno utječe na daljnji razvoj i uspjeh turističke agencije.
Abstract (english) Marketing is the process of planning and implementing the creation of ideas, products and services, setting their prices, promotion and distribution in order to renew the exchange that meets the goals of the individual and organization "(Previšić and Ozretić Došen, 2004, p.8) Distribution is an important element of the marketing mix to which special attention should be paid when making decisions about your marketing channels and partners.
The thesis discusses the topic of power in the marketing channel of services. The starting point is the question of what exactly marketing is and the marketing mix. It further defines the concept of services, identifies marketing channels and the basics of power a company can have.
Emphasis is placed on the possibilities of applying different marketing channels and specifics that appear in services, explains the five basic powers and what impact they have on the overall business.
In order to determine the power of marketing channels in services, a survey was conducted at a company from the sector of services. Through the example of the travel agency Direct Booker, through a detailed research and interview with employees, the basic conclusions were made.
There are various powers, but the thesis is based on five basic ones: coercive power, reward power, attraction power, legitimate power and expert power. Based on the answers of employees, it is evident that the company has all of the above powers, each of which is of great importance and significantly affects the further development and success of the travel agency.
Keywords
marketinški kanali
moći
usluge
Keywords (english)
marketing channels
power
services
Language croatian
URN:NBN urn:nbn:hr:155:687854
Study programme Title: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management Course: Marketing Study programme type: university Study level: graduate Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Public note 4261
Created on 2021-09-29 10:25:00