Business communication is one of the most important components of business life, as it determines its direction and success. There are different forms of business communication, but understanding and empathy are key factors in all of them. The level of empathy is what differentiates one company from another in the eyes of the customer, as understanding is important to the person who needs the service or product. Empathy is the ability to understand, share and interpret the feelings of others. This requires recognising conscious or unconscious feelings and responding appropriately to understand both customers and employees. In a business context, empathy in communication is important to make others feel valued, which impacts trust and leads to positive business outcomes. This thesis deals with business communication and empathy as separate concepts and their connection and influence on communication in the work process. It analyses the types, forms, strategies and importance of business communication and defines empathy, emotional intelligence and the importance of empathy in both external and internal environments.