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master's thesis
Uloga komunikacije u upravljanju konfliktima
2021. urn:nbn:hr:155:396060
Galić, Monika
University of Dubrovnik
Department of Economics and Business Economics

Cite this document

Galić, M. (2021). Uloga komunikacije u upravljanju konfliktima (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:396060

Galić, Monika. "Uloga komunikacije u upravljanju konfliktima." Master's thesis, University of Dubrovnik, 2021. https://urn.nsk.hr/urn:nbn:hr:155:396060

Galić, Monika. "Uloga komunikacije u upravljanju konfliktima." Master's thesis, University of Dubrovnik, 2021. https://urn.nsk.hr/urn:nbn:hr:155:396060

Galić, M. (2021). 'Uloga komunikacije u upravljanju konfliktima', Master's thesis, University of Dubrovnik, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:155:396060

Galić M. Uloga komunikacije u upravljanju konfliktima [Master's thesis]. Dubrovnik: University of Dubrovnik; 2021 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:155:396060

M. Galić, "Uloga komunikacije u upravljanju konfliktima", Master's thesis, University of Dubrovnik, Dubrovnik, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:155:396060

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Metadata
TitleUloga komunikacije u upravljanju konfliktima
Title (english)Role of Communication in Conflict Management
AuthorMonika Galić
MentorKatija Vojvodić (mentor)
Committee memberMarija Martinović (predsjednik povjerenstva)
Committee memberIris Mihajlović (član povjerenstva)
GranterUniversity of Dubrovnik
(Department of Economics and Business Economics)
Dubrovnik
Defense date and country2021-09-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svrha je ovog rada prikazati važnost komunikacije, kako verbalne, tako i neverbalne, općenito i u poslovnom svijetu. Kako bismo opstali, moramo komunicirati s drugim ljudima i razvijati svoje društvene vještine. Na početku se daje povijesni osvrt na komunikaciju, nakon čega slijedi definiranje komunikacije, njenog procesa i vrsta. Neslaganja i sukobi dio su ljudske prirode. Posebno dolaze do izražaja kod osoba koje imaju suprotstavljene interese i gledišta. Ponekad konflikti mogu biti pozitivni za zaposlenike i organizacije. Stoga, ovaj rad sadrži definiciju konflikata, njihovih uzroka, vrsta i faza. U zadnjem dijelu objašnjene su tehnike i koraci upravljanja konfliktima te asertivnost i njena uloga u komunikaciji.
Abstract (english)
The purpose of this paper is to demonstrate the importance of communication, both verbal and nonverbal, in general and in the business world. In order to survive, we must communicate with others and develop our social skills. A brief historical overview of communication is given at the beginning, and later communication is defined along with its process and types. Disagreements and conflicts are part of human nature. They come to the fore when people have very different interests and viewpoints. Conflicts are also sometimes positive for employees and companies. Therefore, this paper will provide a definition of conflict and an explanation of its causes, types and stages. Finally, the last part describes techniques and steps to manage conflict as well as assertiveness and its role in communication.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:396060
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Tourism
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Public note4221
Created on2021-09-13 10:21:37