The word quality can be used in various ways, there is no clear definition of quality. Companies strive to provide the users of their products and services with a quality product and constantly improve their quality systems to deliver the product that customers demand. The goal of every hotel company is to offer a high level of quality to its guests so that they come back again and again to use the products and services. To achieve this, hotels invest a lot of effort in the area of business process management to ensure that hotel standards and practices offer the highest level of service and satisfaction. With the aim of meeting the needs and wishes of the guests and a high level of performance, Hotel President strives to ensure and maintain a recognizable high level of service quality by conducting frequent internal quality control audits. By conducting regular and extensive internal audits of the quality of requirements and systems, Hotel President ensures its guests the highest level of service and experience. In addition, internal audits of quality control of business processes have a positive influence on external auditors.