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undergraduate thesis
Poslovno komuniciranje u teoriji i praksi
2023. urn:nbn:hr:155:313941
Sambrailo, Ana
University of Dubrovnik
Faculty of Economics and Business

Cite this document

Sambrailo, A. (2023). Poslovno komuniciranje u teoriji i praksi (Undergraduate thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:313941

Sambrailo, Ana. "Poslovno komuniciranje u teoriji i praksi." Undergraduate thesis, University of Dubrovnik, 2023. https://urn.nsk.hr/urn:nbn:hr:155:313941

Sambrailo, Ana. "Poslovno komuniciranje u teoriji i praksi." Undergraduate thesis, University of Dubrovnik, 2023. https://urn.nsk.hr/urn:nbn:hr:155:313941

Sambrailo, A. (2023). 'Poslovno komuniciranje u teoriji i praksi', Undergraduate thesis, University of Dubrovnik, accessed 16 November 2024, https://urn.nsk.hr/urn:nbn:hr:155:313941

Sambrailo A. Poslovno komuniciranje u teoriji i praksi [Undergraduate thesis]. Dubrovnik: University of Dubrovnik; 2023 [cited 2024 November 16] Available at: https://urn.nsk.hr/urn:nbn:hr:155:313941

A. Sambrailo, "Poslovno komuniciranje u teoriji i praksi", Undergraduate thesis, University of Dubrovnik, Dubrovnik, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:155:313941

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Metadata
TitlePoslovno komuniciranje u teoriji i praksi
Title (english)Business Communication in Theory and Practice
AuthorAna Sambrailo
MentorIvona Vrdoljak Raguž (mentor)
Committee memberZorica Krželj Čolović (predsjednik povjerenstva)
Committee memberMarija Bečić (član povjerenstva)
GranterUniversity of Dubrovnik
(Faculty of Economics and Business)
Dubrovnik
Defense date and country2023-09-04, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svrha samog rada je prikazati važnost komunikacije u organizacijama, ali i općenito. Cilj rada je prikazati kako dobra ili loša komunikacija može utjecati na poduzeće. Komunikacija je proces razmjene informacija, odnosno slanje informacija sebi ili nekom drugom, najčešće putem jezika. Postoje dvije vrste komunikacije; formalna i neformalna odnosno postoje vrste poslovne komunikacije. Uspješna komunikacija omogućuje primanje i slanje poruka bez ikakvih poteškoća. Kod uspješne komunikacije bitne su i komunikacijske vještine poput neverbalne komunikacije, pažljivo slušanje kao jedan od važnijih aspekata, interpretiranje same poruke, te sposobnost kontrole stresa ili emocija u kriznim situacijama. U komunikaciji često zna doći i do različitih osobnih referenci, ideja i slično, te to može rezultirati sukobom.
Abstract (english)
The purpose of the work itself is to show the importance of communication in organizations, but also in general. The aim of the work is to show how good or bad communication can affect the company. Communication is the process of exchanging information, that is, sending information to myself or to someone else, most often through language. There are two types of communication: formal and informal, and types of business communication. Successful communication makes it possible to receive and send messages without any difficulties. Communication skills such as non-verbal communication, careful listening as one of the most important aspects, interpreting the message itself, and ability to control stress or emotions in crisis situations are also important for successful communication. In communication can often come up with different personal preferences, ideas and similar, and that can result in conflict.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:313941
Study programmeTitle: Hospitality, restaurant business and gastronomy
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) hotelijerstva, restoraterstva i gastronomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) hotelijerstva, restoraterstva i gastronomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-09-14 10:50:54