The beginning of the 21st century was marked by the impact of tourism on the economy. People have always travelled, but as time goes by, so do trends that are key to choosing destinations for potential tourists. The increase in living standard has led to extremely high expectations that hotel organizations strive to meet to satisfy guests and generate economic effects. A hotel with this goal must have a quality team of people who are capable and ready for all the challenges that are set for them. The key to success is good organization and communication between employees of all departments of the hotel, and managers are responsible for this. Each department has certain jobs and people trained to carry them out. These departments must behave as if they are connected by “an umbilical cord” because they “feed” each other, they cannot be separate but grow and fall together. The reception and the housekeeping department are functional units that complement each other, their organization, management and good communication are essential for the achievement of the hotel’s goals. Hotel housekeeping has always been underestimated, it is a part of hotel management that guests rarely see, and it is key to fulfilling their expectations. They must have all the information about the guests and their requests, and the reception informs them of this. Hotel housekeeping consists of a large number of employees that must be successfully managed by the manager, because such a large department can encounter many problems that the manager must be ready to check and put in order. This work will show how the housekeeping department actually functions, how it is organized and who participates, why the hotel cannot succeed without quality housekeeping management and whether this is ultimately reflected in the hotel’s overall operations.