prikaz prve stranice dokumenta Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora
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master's thesis
Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora
2023. urn:nbn:hr:155:582152
Cvjetković, Jelena
University of Dubrovnik
Department of Economics and Business Economics

Cite this document

Cvjetković, J. (2023). Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:582152

Cvjetković, Jelena. "Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora." Master's thesis, University of Dubrovnik, 2023. https://urn.nsk.hr/urn:nbn:hr:155:582152

Cvjetković, Jelena. "Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora." Master's thesis, University of Dubrovnik, 2023. https://urn.nsk.hr/urn:nbn:hr:155:582152

Cvjetković, J. (2023). 'Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora', Master's thesis, University of Dubrovnik, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:155:582152

Cvjetković J. Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora [Master's thesis]. Dubrovnik: University of Dubrovnik; 2023 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:155:582152

J. Cvjetković, "Zaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora", Master's thesis, University of Dubrovnik, Dubrovnik, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:155:582152

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Metadata
TitleZaštita potrošača - odgovornosti i obveze kao princip poslovanja turoperatora
Title (english)Consumer Protection - Responsibilities and Obligations as a Principle of Tour Operator Business
AuthorJelena Cvjetković
MentorIris Mihajlović (mentor)
Committee memberMarija Dragičević (predsjednik povjerenstva)
Committee memberZorica Krželj Čolović (član povjerenstva)
GranterUniversity of Dubrovnik
(Department of Economics and Business Economics)
Dubrovnik
Defense date and country2023-09-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
U ovom radu analizira se zaštita potrošača tj. istražuju se odgovornosti i obveze kao princip poslovanja turoperatora. Detaljno je obrazloženo poslovanje turoperatora u segmentima odgovornosti i obveza prema potrošačima. Turoperatori i turističke agencije moraju svoje poslovanje prilagoditi novom suvremenom poslovanju gdje je zaštita potrošača jedan od glavnih segmenata poslovanja. Kako bi se tema u potpunosti obradila, vrlo je važno kombinirati teoriju i zakonsku regulativu, ali i primjere iz svakodnevne prakse poslovanja organizatora putovanja i posrednika u turizmu. Potrošači u turizmu vrlo često su izloženi rizicima koji se povezuju uz putovanje i boravak. Kako bi zaštita potrošača u turizmu bila kvalitetna potrebno je utvrditi mjere i aktivnosti kako bi se provelo njihovo ispunjenje.
Abstract (english)
In this paper, consumer protection is analyzed, i.e. responsibilities and obligations are investigated as a principle of tour operators' business. It is explained in detail how the business of tour operators in the segments of responsibility and obligations towards consumers. Tour operators and travel agencies must adapt their business to the new modern business, where consumer protection is one of the main business segments. In order to fully cover the topic, it is very important to combine theory and legislation, as well as examples from the everyday practice of travel organizers and intermediaries in tourism. Consumers in tourism are very often exposed to risks associated with travel and stay. In order for consumer protection in tourism to be of high quality, it is necessary to establish measures and activities in order to implement their fulfillment.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:582152
Study programmeTitle: Business Economy; specializations in: Tourism, Marketing, International trade, IT management
Course: Tourism
Study programme type: university
Study level: graduate
Academic / professional title: sveučilišni/a magistar/magistra poslovne ekonomije (sveučilišni/a magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-10-13 11:19:15