The hotel industry is one of the most globally competitive and fastest-growing industries. As such, it is also an important lever in generating a country's gross domestic product. The main emphasis of every successful hotel management is to improve the quality of the offer daily to attract new guests, retain old guests and thus maintain their competitiveness. Therefore, the main purpose of this final paper, in addition to the given theoretical framework, is to investigate and measure the satisfaction of guests with the services provided in the hotel industry. With this in mind, a set of parameters was chosen, that is, statements that shape the perception of the expected and experienced quality of hotel services, specifically at the Morenia Hotel. Using descriptive statistics techniques, primary data collected through a survey questionnaire in the period from April 30 to May 12, 2024, were processed and suggested the following results. Namely, the obtained results show that the total average rating of the expected quality of services upon arrival of guests at the hotel was 4.9, while the result related to the quality of services during and at the end of the stay in the hotel is slightly worse and amounts to 4.6. This research showed that the largest deviation between the expected and actual perception of quality was recorded in the category “Hotel decoration”, and the smallest deviation was recorded in the category “Responsiveness and expertise oh the hotel staff”, amounting to 0.34 points. All the results imply that the guests of Hotel Morenia are satisfied with the quality of the services offered and that the hotel has a successful service quality policy, which is recognized and rewarded by the guests who spend their time there.