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master's thesis
Interni i eksterni audit u poslovanju uslužnih organizacija
2016. urn:nbn:hr:155:237370
Grkeš, Ivana
University of Dubrovnik
Department of Economics and Business Economics

Cite this document

Grkeš, I. (2016). Interni i eksterni audit u poslovanju uslužnih organizacija (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:237370

Grkeš, Ivana. "Interni i eksterni audit u poslovanju uslužnih organizacija." Master's thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:237370

Grkeš, Ivana. "Interni i eksterni audit u poslovanju uslužnih organizacija." Master's thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:237370

Grkeš, I. (2016). 'Interni i eksterni audit u poslovanju uslužnih organizacija', Master's thesis, University of Dubrovnik, accessed 20 April 2024, https://urn.nsk.hr/urn:nbn:hr:155:237370

Grkeš I. Interni i eksterni audit u poslovanju uslužnih organizacija [Master's thesis]. Dubrovnik: University of Dubrovnik; 2016 [cited 2024 April 20] Available at: https://urn.nsk.hr/urn:nbn:hr:155:237370

I. Grkeš, "Interni i eksterni audit u poslovanju uslužnih organizacija", Master's thesis, University of Dubrovnik, Dubrovnik, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:155:237370

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Metadata
TitleInterni i eksterni audit u poslovanju uslužnih organizacija
Title (english)INTERNAL AND EXTERNAL AUDITS IN SERVICES ORGANIZATION BUSINESS PRACTICE
AuthorIvana Grkeš
MentorMarija Dragičević (mentor)
Committee memberKatija Vojvodić (predsjednik povjerenstva)
Committee memberMarija Martinović (član povjerenstva)
GranterUniversity of Dubrovnik
(Department of Economics and Business Economics)
Dubrovnik
Defense date and country2016-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U cilju stalnog unapređivanja kvalitete uslužnih organizacija mora se posvetiti posebna pažnja o provedbi internog i eksternog audita. Provedba audita zahtjeva troškove npr. vrijeme auditora, predstavnika auditiranog područja, troškova za educiranje. Nameće se pitanje o njihovoj isplativosti, kao i pozitivnom utjecaju audita na sustav upravljanja kvalitetom te samog poslovanja. Nakon prikaza upravljanja kvalitetom, detaljno je objašnjen pojam audita uz pomoć kojega se provjerava ispunjenje zahtjeva sustava upravljanja kvalitetom u uslužnim organizacijama. U ovom diplomskom radu istraživanjem će se utvrdili na koji način i kojim metodama je potrebno provoditi audite u uslužnim organizacijama. Prikupljeni su podaci o obavljenim internim auditima te koliki utjecaj ima primjena internih i eksternih audita na povećanje kvalitete usluge grupacije Jadranskih luksuznih hotela d.d. te koje sve pozitivne i negativne utjecaje povlači sa sobom.
Abstract (english)
In order to constantly improve the quality of service, organizations should pay special attention to the implementation of internal and external audits. The proces of audit implementation requires cost, time auditors, administrators of local areas audited & cost of education. This begs the question of their viability, as well as the positive impact on audit quality management system and the business. After displaying quality management, is explained in detail the concept of audit with the help of which the checks meeting the requirements of quality management systems in service organizations. This thesis research will determine how and what methods need to conduct audits in service organizations. Data were collected on performed internal audit and on how much does impact of he application of internal and external audits to increase the quality of service group Adriatic Luxury Hotels dd and the all positive and negative impacts entails.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:237370
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Marketing
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2016-09-20 08:38:33