The purpose of this paper is to assess the performance of the hotel company Valamar Riviera d.d., and is based on the analysis of financial statements in the period from 2018 to 2020. The theoretical part of the work explains the basic characteristics and development of the hotel industry and hotel brands in the world and in Croatia, as well as the role of accounting information in the process of business management. The empirical part of the paper describes the analysis of the hotel company, Valamar Riviera d.d., and the structure and brands of the company are mentioned in the description. In 2018 and 2019, a record number of overnight stays by tourists was achieved in Croatia and the city of Dubrovnik, while 2020 is marked by the biggest crisis in tourism, which is the impact of the COVID-19 pandemic. The pandemic has had the greatest impact on tourism segments, such as: cancellations of reservations, layoffs of the workforce, closures of catering establishments, a huge drop in the income of hotel groups, a shorter season and limited movement. The financial analysis of the business explained the state of the company Valamar Rivera in the given periods, and all financial indicators record the success of the business in 2018 and 2019, while in 2020 there is a big loss. Despite the above, Valamar Riviera successfully maintained financial stability by investing in service quality and product modification, and with the help of state subsidies, preserved jobs.