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master's thesis
Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama
2018. urn:nbn:hr:155:661259
Herceg, Martina
University of Dubrovnik
Faculty of Economics and Business

Cite this document

Herceg, M. (2018). Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:661259

Herceg, Martina. "Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama." Master's thesis, University of Dubrovnik, 2018. https://urn.nsk.hr/urn:nbn:hr:155:661259

Herceg, Martina. "Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama." Master's thesis, University of Dubrovnik, 2018. https://urn.nsk.hr/urn:nbn:hr:155:661259

Herceg, M. (2018). 'Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama', Master's thesis, University of Dubrovnik, accessed 17 November 2024, https://urn.nsk.hr/urn:nbn:hr:155:661259

Herceg M. Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama [Master's thesis]. Dubrovnik: University of Dubrovnik; 2018 [cited 2024 November 17] Available at: https://urn.nsk.hr/urn:nbn:hr:155:661259

M. Herceg, "Implementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama", Master's thesis, University of Dubrovnik, Dubrovnik, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:155:661259

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Metadata
TitleImplementacija sustava upravljanja kvalitetom prema standardu ISO 9001 u obrazovnim organizacijama
Title (english)Implementation of Quality Managing System Standard ISO 9001 in educational organizations
AuthorMartina Herceg
MentorMarija Dragičević (mentor)
Committee memberMarija Martinović (predsjednik povjerenstva)
Committee memberKatija Vojvodić (član povjerenstva)
GranterUniversity of Dubrovnik
(Faculty of Economics and Business)
Dubrovnik
Defense date and country2018-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Kvaliteta je ključni segment u radu današnjih organizacija. Mnoge organizacije nisu svjesne prednosti koje pružaju današnji sustavi upravljanja kvalitetom. Da bi se postigla veća kvaliteta važno je implementirati sustav upravljanja kvalitetom koji predstavlja tehniku upravljanja za komuniciranje sa zaposlenima kako bi ispunili svoje zadatke prema očekivanom standardu kvalitete. Primjenom sustava upravljanja kvalitetom djeluje se na sve čimbenike upravljanja organizacijom. Važno je kroz primjenu kvalitete dobiti i certifikat o provođenju standarda kvalitete poznatijeg kao ISO 9001. Implementiran i certificiran sustav kvalitete omogućuje razne prednosti, što su i pokazala mnoga istraživanja kao i financijska izvješća mnogih organizacija. U obrazovnim organizacijama primjena standarda ISO 9001 doprinosi poboljšanju pružanja kvalitete usluga što omogućuje razne benefite.
Abstract (english)
Quality is a key segment in today's organizations. Many organizations are not aware of the benefits provided by today's quality management systems. In order to achieve higher quality, it is important to implement a quality management system that represents a management technique for communication with employees in order to fulfill their tasks according to the expected quality standard. By applying the quality management system, it affects all the organizational management factors. It is important to obtain a quality certification through quality assurance and quality certification known as ISO 9001. The quality system implemented and certified one offers various advantages, as well as many types of research and financial reports from many organizations. In educational organizations, the application of ISO 9001 contributes to the improvement of the quality of service by providing a variety of benefits.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:661259
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Marketing
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Public note3886
Created on2018-09-26 10:57:56